We typically respond to all inquiries within 2-3 business days. During peak submission periods, response times may be slightly longer. For urgent matters, please indicate this in your message subject line.

Please include your full name, affiliation, and contact information. If your inquiry is about a specific manuscript, please include the manuscript title, submission ID, and corresponding author information. This helps us locate your submission quickly and provide accurate assistance.

Yes, you can reach us by phone at +92-300-1234567 during our office hours (Monday-Friday, 9:00 AM - 5:00 PM PST). However, we recommend emailing us for most inquiries as it allows us to provide more detailed responses and maintain a written record of our communication.

You can check the status of your manuscript by emailing our editorial office with your submission ID and manuscript title. We will provide you with the current status and any relevant updates. For regular updates, we recommend checking your email as we send automated notifications at each stage of the review process.

For technical issues with our online submission system, please contact our technical support team at ghazalayaqub147@gmail.com with a detailed description of the problem, including any error messages you may have received. We aim to resolve technical issues within 24 hours.